Refunds will be made, in full, if cancellation is requested before courier collection takes place. A refund will be granted should you experience an unreasonable delay or sub standard quality in the service agreed upon at the time of booking, if these issues are due to negligence by Perfect Couriers. Claims must be submitted within 14 days via claim form. If you cancel at the time of, or after the courier collection has been made the customer will be charged in full. If you want us to return the courier consignment back to you due to change of mind, excess weight or any other reason you are liable for courier collection and courier delivery charges. Refunds cannot be granted for longer Transit times. Transit times are estimated in working days from date of courier collection and are for major cities. Remote areas may take longer. Estimations are based on average transit times. Delays due to customs, weather etc can occur, so we advise that you plan for this possibility.